Refund and Cancellation Policy
Effective Date: August 16, 2026
At AccPlus.shop, we are committed to providing professional and reliable accounting and bookkeeping services. Because our Services may involve work performed specifically for each client, refunds are subject to the conditions described below.
1. Eligibility for Refunds
Customers may request a refund when:
The purchased Service has not yet been started;
AccPlus is unable to provide the purchased Service;
AccPlus cancels the order before the Service is substantially performed;
A duplicate payment was made for the same Service;
A billing error occurred.
Refund requests are reviewed individually based on the circumstances of the transaction and the amount of work already performed.
2. Services Already Started
Once work has started, the refund amount may be reduced to reflect the Services already performed.
If the Service has been substantially completed, the payment may be non-refundable, except where required by applicable law or where AccPlus determines that a refund is appropriate.
3. Cancellation Requests
Customers may request cancellation by contacting us as soon as possible after placing an order.
If the cancellation request is received before work begins, AccPlus may provide a full refund.
If work has already started, AccPlus may issue a partial refund based on the amount of work completed.
Once a Service has been fully completed and delivered, it is generally non-refundable.
4. Duplicate or Incorrect Payments
If you believe you have been charged twice for the same Service or charged an incorrect amount, please contact us.
After verification, any confirmed duplicate or billing error will be refunded to the original payment method.
5. Refund Request Procedure
To request a refund, contact us through the contact information available on AccPlus.shop.
Please include:
Your full name;
Email address used for the order;
Order or transaction number;
Date of purchase;
Service purchased;
Reason for the refund request.
We may request additional information necessary to verify the transaction.
6. Refund Review
Refund requests are normally reviewed within 3–5 business days.
Approval of a refund does not necessarily mean that the funds will immediately appear in your account, as processing times depend on the payment provider and financial institution.
7. Refund Processing
Approved refunds will normally be issued to the original payment method used for the transaction.
For payments processed through PayPal, refunds are generally returned according to PayPal’s applicable refund procedures.
For payments processed through Stripe, refunds are generally processed through Stripe and may take approximately 5–10 business days to appear in the customer’s account, depending on the financial institution.
AccPlus does not control the processing time of the customer’s bank, card issuer, PayPal, Stripe, or other payment provider.
8. Partial Refunds
Where appropriate, AccPlus may provide a partial refund when part of a Service has already been completed.
The amount of any partial refund will be determined based on the work completed, the Service purchased, and the circumstances of the request.
9. Non-Refundable Circumstances
A refund may be denied when:
The Service has been fully completed;
The customer provided incorrect or incomplete information that caused additional work or prevented completion;
The customer failed to provide required documents or information within a reasonable timeframe;
The customer changes their mind after substantial work has been completed;
The customer has already received and used the completed Service;
The refund request is made solely because the customer did not obtain a particular financial, tax, business, or accounting result that was not expressly guaranteed by AccPlus.
10. Service Delays Caused by the Customer
AccPlus is not responsible for delays caused by the customer’s failure to provide accurate information, documents, approvals, or other materials required to complete the Service.
Such delays do not automatically create a right to a refund.
11. Payment Disputes and Chargebacks
Customers are encouraged to contact AccPlus before initiating a payment dispute or chargeback so that we can attempt to resolve the issue directly.
Nothing in this Refund Policy is intended to restrict any rights a customer may have under applicable law or the rules of their payment provider.
PayPal provides its own dispute and Purchase Protection procedures, which operate separately from AccPlus’s internal refund policy.
12. Fraudulent Transactions
AccPlus reserves the right to investigate transactions that appear fraudulent, unauthorized, or otherwise suspicious.
Where appropriate, we may suspend Services while a transaction is being reviewed.
Refunds relating to suspected fraudulent transactions may be handled through the applicable payment provider and its dispute procedures.
13. Changes to Services
If AccPlus materially changes or cannot provide a purchased Service, we may offer the customer:
A replacement Service;
A credit;
A partial refund; or
A full refund,
depending on the circumstances.
14. No Waiver of Legal Rights
Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded or waived under applicable law.
15. Contact Us
For refund or cancellation requests, please contact:
Website: AccPlus.shop
Business Name: AccPlus
Email: contact@buckup.stablehd.com
Last Updated: August 16, 2026